Privacy notice

Last updated 17 July 2026

This notice explains how HiveCom Ltd, trading as CrowdSurf, handles personal information submitted through this website.

Who we are

HiveCom Ltd, trading as CrowdSurf, is the controller of the personal information described in this notice. We are registered in England and Wales under company number 15719790.

Registered office: 7 Orleston Mews, London, England, N7 8LL.

What we collect

When you request a demo, we collect your name and work email address. You can also choose to provide your organisation. The name and work email fields are required so that we can identify and respond to your request.

We do not add tracking cookies or analytics to this site. Amazon Web Services, our hosting and form-delivery provider, may process basic technical information needed to deliver and protect the site, such as IP address, browser information and request logs.

Why we use it and our lawful basis

We use the information to respond to your enquiry, arrange a CrowdSurf demo and manage any follow-up conversation you ask us to have.

Our lawful basis is legitimate interests: it is in our legitimate business interests to respond to people who ask about CrowdSurf, and we use only the limited information needed to do that. We do not use a demo request to subscribe you to unrelated marketing.

Who receives it

Authorised CrowdSurf team members can access demo requests. Amazon Web Services processes the request through API Gateway, Lambda and Amazon SES, then delivers it to our business mailbox. We may also disclose information where required by law or to establish, exercise or defend legal claims. We do not sell personal information or share it with third parties for their own marketing.

International transfers

We intend to run the form service in the AWS Ireland region. Amazon Web Services may process information in other locations where necessary to provide and support its services. AWS describes its international-transfer safeguards in the AWS GDPR Center and AWS Privacy Notice.

How long we keep it

The website does not place demo requests in a separate database. Amazon SES delivers each request to our business mailbox. We keep demo-enquiry information there for up to 12 months after our last contact with you. We may keep it longer if an ongoing business relationship develops, if you ask us to, or where we need it to meet a legal obligation or resolve a dispute.

Your rights

Depending on the circumstances, you may have the right to:

• ask for a copy of your personal information;
• ask us to correct or complete it;
• ask us to erase or restrict its use;
• receive information you gave us in a portable format; and
• object to our use of your information.

Your right to object: because we rely on legitimate interests, you can object to this processing. We will stop unless we have compelling legitimate grounds to continue or need the information for legal claims.

Automated decisions

We do not use the information submitted through this site for automated decision-making or profiling.

How to contact us

To exercise your rights or ask a privacy question, write to HiveCom Ltd at the registered office address above. Please mark the correspondence “Data protection”. We may need to ask for information that confirms your identity before acting on a rights request.

How to complain

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for current contact details.